Author Topic: Is your order missing parts?  (Read 1315 times)

Joined: Nov 2013
530 Reputation
Wednesday, Feb. 24th, 2016 10:32AM
Is your order missing parts?
I ordered Hape - Happy Hour Clock - Time Learning Puzzle from AWD.  It arrived with a tear in the packaging and the "8" was missing.

Amazon offered a full refund if I shipped it back, but I didn't want to send the whole thing back just for one missing piece.  I emailed Hape and they replied within a a couple hours:

Quote from: Hape Customer Service
Thank you for contacting Hape. We are more than happy to send you the missing 8 to complete your toy. My apologies that it came missing.
If you could please provide your full name mailing address and the best phone number to reach you at if need be.
Thank you and we look forward to hearing back from you soon.
Shawnda Nelson
Hape Toys International

Pretty sweet!  Always check with the MFG before sending the product back.